Avatar

Ben Kroes

  • Total activity 35
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 1
  • Subscriptions 22

Activity overview

Latest activity by Ben Kroes
  • Avatar

    Ben Kroes created an article,

    SFTP Data Transfer

    SFTP Data Transfer PH TECH utilizes SFTP to facilitate the secure transfer of data files utilizing industry best practices to provide a highly reliable and secure data transfer environment that als...

  • Avatar

    Ben Kroes created an article,

    PHA Medicaid Provider Portal Access Instructions

    Overview How users access the CIM provider portal beginning January 1, 2021 will depend on how they currently access ProvLink. Please choose the appropriate link below to learn how to access the sy...

  • Avatar

    Ben Kroes created an article,

    Customer Satisfaction Surveys

    After your request has been resolved, you may receive a survey asking for your feedback: Hello Joe Smith, We recently solved your ticket: CIM troubleshooting How would you rate the support you rece...

  • Avatar

    Ben Kroes created an article,

    HELP CENTER Welcome Guide

    What is the PH TECH HELP CENTER? The PH TECH HELP CENTER is a customer facing, secure support portal. More specifically, it’s a ticketing system that allows the staff across PH TECH to quickly ans...

  • Avatar

    Ben Kroes created an article,

    How do I find out if there are any system problems?

    To find out if there are any system problems, simply navigate to Trust | Status by clicking on the link in the top right hand corner of HELP CENTER. Tip: You can "subscribe to updates" at Trust | ...

  • Avatar

    Ben Kroes created an article,

    Update to CIM: Layout of Referrals & Authorizations

    We are making various changes to the layout of referrals on the following pages:  Referral Details, Referral Reports, and Submit Authorization Form.  These changes will improve the logical grouping...

  • Avatar

    Ben Kroes created an article,

    Where can I find CIM documentation?

    CIM documentation can be easily accessed by clicking the link in the top right hand corner of the PH TECH HELP CENTER:  

  • Avatar

    Ben Kroes created an article,

    How do I sign up for an account?

    To sign up for a new user account, click the Sign in link at the top of the page and follow the prompts to Sign up for access (lower left). After you create an account, you will have access to all ...

  • Avatar

    Ben Kroes created an article,

    What form should I utilize?

    The ensure a timely response and resolution to your inquiry, please be sure to select the most appropriate form category for your request type. After selecting the category that best describes your...

  • Avatar

    Ben Kroes created an article,

    How do I monitor my organization's support requests?

    Monitoring Your Organization's Support Requests If you are an organization admin, you can view and track all requests submitted by users within your organization. Click the Organization requests l...