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Ben Kroes

  • Total activity 21
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Activity overview

Latest activity by Ben Kroes
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    Ben Kroes created an article,

    How do I find out if there are any system problems?

    To find out if there are any system problems, simply navigate to Trust | Status by clicking on the link in the top right hand corner of HELP CENTER. Tip: You can "subscribe to updates" a...

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    Ben Kroes created an article,

    Update to CIM: Layout of Referrals & Authorizations

    We are making various changes to the layout of referrals on the following pages:  Referral Details, Referral Reports, and Submit Authorization Form.  These changes will improve the logical grouping...

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    Ben Kroes created an article,

    Where can I find CIM documentation?

    CIM documentation can be easily accessed by clicking the link in the top right hand corner of the PH TECH HELP CENTER:  

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    Ben Kroes created an article,

    How do I sign up for an account?

    To sign up for a new user account, click the Sign in link at the top of the page and follow the prompts to Sign up for access (lower left). After you create an account, you will have access to all ...

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    Ben Kroes created an article,

    What form should I utilize?

    The ensure a timely response and resolution to your inquiry, please be sure to select the most appropriate form category for your request type. Selecting the category that best describes your issue...

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    Ben Kroes created an article,

    How do I monitor my organization's support requests?

    Monitoring Your Organization's Support Requests If you are an organization admin, you can view and track all requests submitted by users within your organization. Click the Organization requests l...

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    Ben Kroes created an article,

    How do I check the status of an existing request?

    Submitting help requests containing PHI is permitted. The PH TECH HELP CENTER interface is fully HIPAA compliant. Updating & Tracking an Existing Support Request Sign in using the link at the ...

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    Ben Kroes created an article,

    How do I submit a help request?

    Submitting help requests containing PHI is permitted. The PH TECH HELP CENTER interface is fully HIPAA compliant. Submitting a Help Request Click Submit a request at the top of the page. Select th...